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Practical notes on small vehicle transport and courier operations. The focus is the operational habits - route management, vehicle maintenance discipline and the paperwork - rather than the wider logistics industry.
Route management
The simplest route management is also the most reliable: plan the route before setting off, not while moving. A two-minute review of the day's stops in order of geography, before leaving the base, prevents the kind of backtracking that adds 20% to a working day.
When a route changes mid-day (a customer adds a stop, a road is blocked), a short pause to re-sequence the remaining stops is faster than adapting on the fly.
Vehicle readiness
A courier vehicle that fails mid-route is not just a mechanical problem. It is a dispatch problem, a client problem and an admin problem simultaneously. The vehicle check routine is the cheapest operational discipline available:
- tyre pressure at the start of each day
- fluid levels at the start of each week
- lights, horn and indicators at the start of each day
A problem caught in the yard is a 10-minute problem. The same problem caught on route is a two-hour problem.
Paperwork habits
The paperwork that matters in a courier operation:
- a trip record with start time, end time, mileage start, mileage end
- a delivery receipt for anything that requires proof of delivery
- an exception note for failed deliveries (time, reason, contact attempted)
A trip record maintained consistently is the document that answers every subsequent question, from fuel costs to dispute resolution.
Related pages in the library
Two-minute checklist
- Sequence the route before setting off.
- Check tyres, lights and horn before starting.
- Keep a trip record for every run.
- Get a signature or a timestamped photo for proof of delivery.
- Note failed deliveries with time and reason.